ZARA has over 2,200 stores worldwide and around 100 stores in the US. Its consistently been a pioneer in responsible, economical fashion. In 2021, brand consultancy Interbrand went as far as to rank ZARA the 45th best global brand in the world.
Many loyal customers believe ZARA is a reputable brand with outstanding customer service with a diverse target audience. ZARA’s holiday sales have soared as customers buy new clothes for loved ones and their families, which leads to happiness.
However, sometimes you purchase something that doesn’t meet your expectations or return it because you change your mind.
So, does ZARA have a return policy?
The short answer: Yes, ZARA has a generous return policy that includes exchanges, online purchases, items on sale, and more.
Before purchasing anything from ZARA, customers need to be familiar with the return policy. People don’t want to get stuck with makeup, jacket, totes, perfume, or discount shoes if you’re not happy with them.
We’ve done extensive research to show you how to return items to ZARA without a receipt.
What is ZARA’s Return Policy?
The ZARA online return policy and the ZARA in-store policy are very similar.
The ZARA online return policy lets you return or exchange an item within 30 days from the shipping confirmation date. An item can only been exchanged or returned within the same country as it was purchased. ZARA takes 14 business days to process returns online.
ZARA allows returns up to 30 calendar days after the purchase. To return an item, you will need to log in to your ZARA account and fill out the Return Request form. Customers can complete the ZARA return request form either using their online store or the ZARA app, available on Google Play and Apple App Store.
ZARA will accept your item if it is in its original packaging.
It is fine if the item was removed from the outside packaging such as a box, large envelope, or similar.
In-Store
ZARA’s in-store return policy allows for you to exchange or return items within 30 days. You must return the items in “perfect” condition. This means that they should be in pristine and unopened condition.
To receive a full reimbursement, you must bring the unopened item along with your receipt.
What’s the ZARA Holiday Return Policy?
Here’s a quick overview of the ZARA holiday returns policy:
- Exchange period and Method– 30 days both for in-store and online purchases
- Return Procedure and Method 30 days both for online and in-store purchase
- Return Period and Method – Within 14 Days of purchase, and using the chosen mode of payment
ZARA Accepts Returns Without a Label?
No. ZARA does not accept returns that aren’t accompanied by the original tags. In-store returns require that you return the original packaging and tags. However, the tags can be off the item, and the packaging can be opened.
You will also need the original receipt to get a full return in the same method of payment as you used when purchasing the item. ZARA will also refund cash if you have paid cash for your merchandise at their store. ZARA can accept PayPal, Apple Pay or major credit cards. ZARA gift card cards are also accepted.
ZARA’s online return policy is simple, provided that the items are sealed properly to prevent them from getting lost.
Also, the ZARA exchange policy for “in-season” items lets you only exchange for a different color or size.
What is the ZARA Return Policy on Sale Items?
ZARA offers a 30-day return policy for sale products. You can get a full refund along with a receipt. In addition, ZARA offers free online returns for up to 30 days after purchase.
What is the ZARA Return Policy After 30 days?
The ZARA return policy will not give a full refund after 30 days. ZARA will offer a merchandise discount to be used in ZARA retail locations if you have the original receipt. Also, merchandise must have tags intact.
What to do if you don’t like your ZARA item?
ZARA requires that you present the original receipt in order to be eligible for a full refund. You will be refunded your PayPal account if your purchase was made at ZARA.
Please note, you cannot exchange or return an item within the 30 day period.
You can also return “in season” or sale items with the original receipt. The exchange policy will let you swap for a different color or size.
Please see our guide on Ulta returns policy and exchanges.
How To Return ZARA Items Online for Free?
ZARA offers free shipping returns for online orders up to 30 days after the original shipping date. Online orders can be returned to ZARA stores for free.
Here’s how to return ZARA merchandise online for free.
- To begin, log onto ZARA and search for your order. Then select the item you wish to exchange or return.
- Click on the returns tab, and choose the option to return your original product for free.
- Return the original items purchased within 14 days after requesting a return or exchange.
- If you don’t send the items back within 14 days of receiving your request, you will be charged shipping on the same payment method you used to purchase the item, such as a PayPal credit card or smart chip credit card.
To ensure the return package doesn’t become lost during shipping, make sure it is well sealed.
Can I Return ZARA Products Purchased In-Store Online?
ZARA cannot accept returns for items purchased online. You can, however, return an item online if you log into your ZARA account via either the ZARA website or app. Complete a Return Request Form. Once you have completed the form, please send the package “properly sealed” back to us so it doesn’t get lost during transit.
What Items ZARA won’t Return?
ZARA cannot accept returns on certain items. These include hygiene and customization.
These are the items that ZARA’s return policy will not accept back in-store or online:
- Underwear – It’s not exchangeable or returnable, except for tops, bodysuits, and vests from the kids’ department.
- Cosmetics and Accessories must all be returned in the original packaging.
- Swimwear Must still have hygiene stickers.
- Customizable Item: Not returnable.
Are ZARA Online or In-Store Returns Required Original Packaging?
ZARA does not require original packaging for both online and in-store returns. The company does understand that gifts should be opened and tags removed during holidays.
Online returns are possible by returning the items “properly sealed.” However, in-store returns must include the original packaging and tags. The packaging can be opened and the tags removed as long as the item is still in its original packaging.
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ZARA will cover the cost of your online return shipping if you begin the process within 30 days. Then, you need to send back the items within 14 days of your request; otherwise, they’ll charge you for the return shipping. ZARA allows customers to shop online with confidence knowing that they get free shipping.
Online purchases cannot be returned. You cannot return a purchase made in a retail store.
Refunds on Items Purchased with ZARA Gift Cards
Items originally purchased with a ZARA gift card will be refunded to a gift card.
You will receive a virtual gift certificate, confirmation email of refund and balance when you shop online with ZARA gift cards. As an alternative to a gift card, ZARA will give a credit voucher if you lose the original gift card and make a return in-store.
A discounted gift card is another way to save money at ZARA. Raise.com, for example, sells Ulta gift certificates at a discounted price that you can use towards your next purchase in-store or online.
Use our link to save $5 on your first ZARA giftcard purchase at Raise.
Does ZARA provide price adjustment?
ZARA does offer price adjustments both in stores and online. ZARA doesn’t price match other retailers such as UNIQLO or Reformation.
ZARA Price Match?
No, ZARA does not price match or price adjust items reduced after the original purchase. The prices of all ZARA products online and in stores are the exact same. You will see the price reduction at checkout even though the tag may say otherwise. You will always get the lowest price.
ZARA Return Policy Summary
The ZARA return policy is straightforward: Customers have 30 days to return an item from the purchase date to a store. ZARA online purchases can also be returned up to 30 days after shipping confirmation. However, you have only 14 days to send back the item from the return request date. You can exchange or return an item only in the same country and region it was purchased.
ZARA’s success can be attributed many things, but its strength is its ability place the customer before all else.
Macy’s price adjustment, price match and policy guide.